Wow, this is a real issue, I can testify to this issue of hair thinning/falling out and knotting up. My hair too was very thick and long, now, it is very thin and fragile. I have a small black mark on my forehead from the shampoo dripping, this is no conincidence.I want something done about this; as a women of color, I treasure my hair. In so many ways, my hair defines me, my mood, and my culture. More testing should have been completed before putting this product on the market. At first, the product seemed to be nice for my hair. Is there anything that is going to be done about this drastiv and major hair loss? I challenge the makers of Pantene to respond, own up for once, don't ignore our feelings or our concerns, and heartaches. If you do so, it will show that you don't stand by your product, don't care about the women of color who purchsed your product and lastly, it will verify that you are in the business to traumatize women of color by not accepting responsibility for your actions. Please respond as you would want someone to so for you.