by SiouxFan - Posted Sun November 4, 2007 @ 10:57 PM
This really doesn't pertain to anyone, I'm just writing it to vent.
When a business has a per-situation policy, or a policy that is loose enough to have most likely a manager apply the policy as they see fit, there is unfairness. When a policy is bent for someone, that person usually isn't grateful because the next time they are in the situation, they will expect to get the exception again, and when they don't, they complain. What most people don't know, is that when they complain, they are shutting the door on themselves because the business will get other similar complaints and scrap the whole exception thing altogether.
Examples (at Target even, wow!):
The Salvation Army. Other groups wanted to solicit, but weren't allowed, so they closed it for everyone.
The return policy. Exceptions were made. People exploited this. Loopholes closed, and you can all see the results.
Gift registry. Used to have unlimited returns as long as it was on the registry. People exploited this. Loopholes closed, and you can also see the results.
Soon to be added? Coupons? If they get enough complaints, they will restrict the coupons they will take.
Now, I'm not saying to not complain, as I believe things should be applied fairly across the board. But people don't want to be treated fairly. They want the business to view them as special and not like others, and get upset when they aren't treated as such. You can't have it both ways. You can't complain about getting exceptions one time and not another AND complain about being treated fairly across the board.