Your pointing out in your own letter why you are not getting the new customer deal. You are NOT a new customer. My wife and I also have Comcast, and we cannot just call a CSR and demand a new customer rate, just because we do not want to pay what we are paying now. If we want a lower rate, we either change our plan, or go somewhere else. I believe that someone below already stated that, the reason they do the bundle packages, is to hook people into their service. You prob. got a similar deal (as did we) when you started your service. If you want a lower rate, get rid of your HD or go to another place that sells cable, or go with Dish network. They are fairly cheap.