First off, for those upset about the OP mentioning his military service, I am sure that if for the benefit of USAA since they are an insurance company for MILITARY.

I have been nothing but happy with USAA. The thing that impressed me the most with them is that, after my divorce, they let me stay on with my own insurance policy. I was so happy because I thought for sure that they would no longer allow me to carry a policy with them. Not only that, but they told me that my son, when he hits driving age, will also be allowed to carry a policy with USAA.

What I am not understanding here is that you are deployed, supposedly in a war zone, and for some reason you have time to handle this from the other side of the world. Why isnt your wife dealing with this?

"However, upon doing some research in my local community, that amount of money will not buy me a vehicle of equal or comparable value,"

How is it that you have time to shop for cars in your community but you go on to say "My current deployment places me in a "Hostile Fire Area" within a politically unstable region. My concern for my own and my troops' welfare are paramount in my duties. USAA has put me in a difficult position when I have far graver matters to deal with."

Again, WHY are you dealing with this at all? Your wife should be handling it for you.

Fact is, they made a decision. It doesnt seem like an un-fair decision at all. Its just not what you wanted and you seem to think that if you guilt them enough, you will get what you wanted. Sometimes you have to consider your circumstances and decide if something is really all that important. You are in a war zone on the other side of the world but you are shopping for a new vehicle and fighting with the insurance company because you got 500 dollars less than what you wanted or expect. Where exactly are your priorities?