Well, this just could not have happened THIS way, could it? There must be something missing.

I know you can refuse a customer service for any reason, but it can't be that because the OP serves in the military she refused him? This is the way I read the letter. I'm guessing part of the conversation is missing?

"The rooster has sex with all of them? That's perverse! Something's missing." "Something's missing, alright!"