Add me to the list. I have had it with their one sided customer service ,especially if you get thru the prompts. Their internet service will go off for no reason and when you go to them for tech support they always try to lay blame on your router or something else. I am at the edge and getting ready to go for DSL. And then Cox has the nerve to taunt their voip phone service. That would be a hoot...Then you could not call up to get blame laid on your router when their system failed. YEAH cox SUCKS!