Not paying bills on time means late payment fees. Most customers seem to not understand that they pay for the month ahead. If they actually paid on time, they would not carry a past due - simple as that.

Billing / Customer service / and/or Technical are separate things; separate departments. If you worked in sales, you could not possibly answer a technical question - most customers don't seem to understand that just because you pressed "0" 16 times it wont connect you to the right department.

Also reason you have to speak with an automated system, is to slow down the incoming calls to the call center in order to be able to process the calls. your call is really not that urgent, even if cox agrees with you, it is - well, its not.

One important thing to be learned about Cox Communications Inc., is that they do well, financially mostly thanks to customers who don't understand the concept of billing and paying on time - carrying huge account balances for a phone/hsi services - and not reading the bill correctly - between late fee, returned payment fees, and digital service/gateway fees (aka signal - a funny charge if you think about it - no really, think, go ahead), Cox is doing super well.

See, it does not matter if Cox been billing you annually for a DVR/HD converter you never had, because on back of your bill, it reads, yes - in section you never read - you have 30 days to dispute charges.

check your equipments at home vs. what you are paying on the bill; most of you, will have no problem lowering your monthly charges - get it?

oh, and the btw, sales department at cox, is a sales department, same sales mentality found at a car dealership or a loan shark; it all leads to one thing --> sell anyway.

Sales are like cheating partners; they would tell you anything to get away with it.