My company used to use AT&T as the preferred corporate account. My responsibility was to check receipts for reimbursement. I remember that after 9/11, all the AT&T wireless bills had a credit on them because of the lack of service due to the tragedy.

Now granted, AT&T did not have to do this but it showed some heart. I think Verizon should have worked something out with you. You may want to call back and try speaking to someone else.