Look at the volume of letters written in a day. Tire stores, car manufacturers, cell phone companies, restaurants, gas stations, grocery stores, department stores, cable companies, internet providers, airlines, yada yada yada.

If you want to stop in here and say the site is ruined, that is fine, but I am curious as to what measure you are applying.

Why is your profile private? Why don't you open it up so we can see the letters you have contributed? Give us access to your constructive feedback.