My boyfriend uses Netflix (the unlimited 2 out at a time plan) and we have never had a problem with any disc.

He has been a member since 2006, and out of about 150 movies/series he has never received the wrong disc or a disc that was unplayable.

They ship out within a day or two of receiving a disc - and we usually get them the next day.

Blockbuster needs to get their act together if they want to keep any business because Netflix seems to kick their butt in quality, price, and customer service.