We cancelled our membership a few months ago because my fiance was out of work and we were cutting back our expenses. Before that, I was becoming frustrated because I was constantly being sent movies from the bottom of my 'queue', even though my first choices were all available.

Shortly after cancelling, I read a statement by the CEO of Blockbuster, commenting on the large number of members who had recently cancelled their accounts. He said something to the effect of "Well, we are actually glad about this. These customers were exchanging their online rentals for in-store new release movies, and our in-store customers were becoming frustrated at the lack of availability of these movies. So, even though we are losing online members, we're confident that we'll gain more in-store customers because of this."

EXCUSE ME??? I'm sorry, but YOU are the one who made this a part of my online membership - I never felt like I was 'getting over' on the company or getting something I didn't deserve when I'd take my online rental to the store on Tuesday and exchange it for a new release!!

Now that he is back to work, we have gone with Netflix and couldn't be happier.