I think AMEX may want to screen their employees from now on
by Joshua Bryson - Posted Sat January 12, 2008 @ 2:15 AM
So I've come to the conclusion American Express employees just have no clue as to what is going on. I received an email response today explaining I needed to call in and speak with a live representative. At first I'm assuming "well they must have lowered my spending limit" which of course would account for the inability to make purchases. Of course I decide to take a look at my account first... wrong. They've actually increased my spending limit. Mind you I'm sure when I try to use the card it's of course going to be declined which makes me then wonder... does AMEX really just want to mess with me now?
While I'm sure that isn't the case... it sure seems that way. I've just decided I'm totally done with this bank. Of all my credit cards this has honestly not even ranked at the top of my bad experiences, however, it has certainly won the award of being the most strange. None of this makes sense and unfortunately when it comes to my money... I tend to be a little too serious.
So take it for what it's worth, I personally wouldn't recommend anyone do business with a shady company who claims to have world class customer service but of course that decision is left to each person. I just hope that something I've shared will at least help someone someday :)
On the back of my card it states "For 24 hour customer service please call" however, they of course are not there 24 hours so I'm again assuming (as we've learned that ISN'T a good idea with this company) that means the automated line. At any rate I will have to wait until the morning to actually speak with someone. I can't wait to see what happens then, maybe this was all a "candid phone" show thing and I'll have won an AMEX gift card worth $1,000,000 that of course will be declined when I try to use it lol.