I'm curious as to how it is T-Mobile's fault that a device manufactured by Motorola (you do realize they are a separate company, yes?) malfunctions. Considering warranties are only a year because that's how long the manufacturer thinks it will work, it's pretty great that it worked "well for the first year" anyhow. Count yourself lucky! It isn't T-Mobile's fault that the RAZR is a crappy phone. Most anyone who's ever had one (with ANY carrier) knows this. It's one of the most popular phones on the market. The more phones there are, the faster they're produced. The faster they're produced the more oopsies Motorola's gonna make. More oopsies = more defective RAZR's.

As for paying for shipping, 10 dollars for UPS ground 2 ways isn't bad at all. With other companies I've had to pay well over 25 dollars for shipping to get something repaired during the warranty time frame.