I am a brand new customre of 2 weeks and am going to swicth to anotehr compay--I don't care if the new place I slect is more expenise or not--Cox is rude, they do no respond to my calls or emails (Eric Hooper was my sales person and is completely unprofessional), they forgot my order and were a week late, offerd me a promotion of $75 for three months--sent me a bill at full price, did not knock off the discounts for my complaints on my bill--they are AWFUL