Good for a writing assignment, but then maybe only a "C" grade. If it wasn't "really" on fire, then how were there ashes when you dashed into your kitchen? And why did you pick up the phone to call Sears and not put out the fire? You mentioned nothing about putting out the fire. Because there really wasn't one. Just some smoke! And why are you using your 19 month old child as your bait for sympathy? Why? What happens when he gets older and harder to use to your advantage? And how can you just not use the appliance for 2 weeks while waiting for your service call like the rest of us on Earth and wash the dishes by hand. How is that going to endanger your childs life?

I have lots of questions. I sure hope you have lots of answers. Your letter gets nowhere in my opinion. Service calls are scheduled as they come in. Wiring problems happen. Sinks leak too. Trees fall on houses. Tires go flat. It's called life. It happens. Chill!

Peace!