Re: BrandsMart Sells Damaged Products
by Gino - Posted Tue January 22, 2008 @ 9:56 PM
I think you have a valid complaint, but it gets clouded by some of the suggestions you make, and the idea of escalating the issue until the store does what you want is a bit much. "Big Mistake" is true.
Who can say for certain the damage occurred at the store?
If a store opened, inspected, re-packaged and stocked and sold items, that product you purchased would probably cost way more than anyone would be willing to pay.
Further downthread, someone bought up a valid point. Many item returns on electronics are being handled by the manufacturer, that's something to look into.
Am I saying the store shouldn't handle it differently? No
The refund/exchange may not be possible, but did you ask if they could give you store credit?
Their website shows they seem committed to their customer satisfaction