I was the woman that approached her and she was not at all rude or discourteous. I was ovbious though that she was treated poorly and this store is always like this. It is the "only" store of it's kind in at least 40 miles and especially now with the gas prices customers in this area are almost forced to go there. I am shocked at very few people have any compassion for her. I have worked in customer service field for over 20 years and "never" treated anyone like this even when they were rude to me and didn't have the trainers that worked for me train the sales associates to treat customers poorly. There is always an answer to try to treat people how you would like to be treated but that seems not to be in fashion now.