Sorry, Juanita, but I think you're wrong. The rep on the phone didn't cancel the contract simply by uttering the words, "Go ahead and switch." Why you made that assumption, I don't know.

And while going without television for six days is annoying, it's not exactly a hardship or an emergency. Three people told you that next Monday was the soonest a technician could be at your house. Did you think they were lying and not giving you the earliest possible appointment?

Your "insurance" probably doesn't say anything about the urgency with which repairs/service will occur -- it just means you won't be charged for those kinds of service calls.

While your letter may yield some results, I wouldn't hold my breath.