Re: Bridal Registry Returns
by calm - Posted Tue February 5, 2008 @ 5:01 AM
Here's the thing: these are the terms to which you agreed.
Nobody forced you to register at Target, nobody hid the Target return policy from you, and plenty of brides before you have had the same complaint and posted about it online. The time to make sure you know what you're getting into is before you get into it, and you can't unilaterally rewrite your contract with Target now that you have decided you don't like the terms.
You're not going to get a letter of apology, and you're not going to get a Target gift card for $50 (incidentally, if 3 items cost $50, at least one of them costs less than $20), because this is their policy and they stick to it. If you want to register your complaint: great. I don't think they're going to change, because they introduced this policy (a long time ago) in order to deal with customer misbehavior and it appears to be working for them, but of course you should let them know why you will be shopping elsewhere in the future. If you can get the local news and bridal magazines to let other people know about this: great. I am all for letting brides know they should do their homework before registering, and apparently a lot of them don't do that. (I do note that if it's rude to go to someone privately and tell them you got more gravy boats than you really need so you want to take one back -- and while I'm not a big fan of returning gifts *ever*, this seems like a case in which virtually anyone would understand -- it's probably rude to tell the entire metropolitan area about it on TV.) If you or a close friend of yours is ever in a position to register for gifts in the future, I am all for you choosing a retailer with a return policy that is more to your liking.
But when it comes right down to it, they are doing what you told them they could do, and you can't really revoke your permission.