You're not the first person to write a letter about this, and you certainly won't be the last. Target's policy is no return/exchange after 90-days without receipt and no return/exchange for anything under $20. While the first part of the policy is fair, the latter has caused a lot of controversy. Though I love Target to death, and will choose them over Walmart any day of the week, I do think the no-returns/exchange-over-$20 policy is too restrictive.

I do see your point here, and I think your letter is better written than most on this subject. I'm just not sure how much good it will do since retailers are getting more strict with their policies.