Re: Rude or Absent Customer Service
by Joan Finigan - Posted Wed February 13, 2008 @ 4:22 PM
You are right to not want to pay. This is a Direct TV tactic. They are in the wrong and you should not have to pay. It is unacceptable to wait 6 days for service. You pay for a service and you should get it. I had Direct TV once and they had lousy service, this is breaking their contract. I did not pay them and after going back and forth for about a month. I did not have to pay their fee for ending the contract early. They tried to make it sound it was my fault but they were in the wrong and once I told them what their contract said they realized they were in the wrong. I also complained to the BBB and that helped.