Nice. This letter honestly made me LOL a little. But like Red, I'm also sorry you had this to deal with on top of being sick. I've had the flu for a week, and trust me when I say I sympathize.

The manager telling you not to order online is just ridiculous. On the rare occasion that we order Pizza Hut (like you, it's sometimes kind of a financial decision for us these days too), I almost always order online. My experience has been that they actually mess up the order less often when you take out the possibility for human error on my part and the person taking the order. I'm sure Pizza Hut will not be thrilled to learn that their employee was telling customers not to use an option that they have spent a great deal of time and money on!

I hope they get in touch with you. In my experience with retail and as a customer, I have learned that the absolute worst thing you can do is make a promise to follow up and then not do it. Good luck, and I hope you feel better!