I had purchased the Pantene Shampoo for Women of Color for my 4 year old since she is mixed and most childrens shampoos do not condition enough. After using it I always noticed there was quite a bit of hair in the tub after bathing her. I always thought that the hair left in the tub was from using rubber bands in her hair and it just made the hair brittle. Recently while in the shower I grabbed my daughters shampoo on accident instead of mine and from the moment I put it on my head there was issues. It burned and itched really bad so I rinsed my hair thoroughly and finished my shower. Well when I got out of the shower my head was still burning and my roommate covinced to get back in and rinse it some more. When I got back into the shower my hair started falling out in clumps and my scalp felt like it was on fire. I got out of the shower and went to the ER and was told it was a chemical burn. By this point I had some small blisters and such on my scalp and over 3/4 of my hair was gone. The hair that hadn't fallen out was severly damaged and matted/fused together at the scalp. I was left with no choice but to shave my head the rest of the way.

The next day I contacted pantene by email and their response was to send me a refund check for the amount I paid for the shampoo and they would forward my email to their health and safety department. So I went from having hair a couple inches past my shoulders to being bald and they didn't even care. We aren't even going into the emotional trama. I was hysterical for the first 24 hours and then the days that followed I would burst into tears everytime I looked in a mirror. I have told everyone I know about this situation and doing my best to get my story out there so no one else has to go through an experience like this.