Re: David's Bridal Refuses to Deliver
by cabbage patch - Posted Tue February 26, 2008 @ 5:00 PM
Here are somethings you should know before you buy anything from David's Bridal. As a formal employee here are some tips before buying your dress.
They will try and sell you the dress off of the floor if you want a new dress tell them you refuse to buy the dress on the floor and will walk out if you do not get a new one. Now in order to make sure that your dress in new when it comes in tell them to leave it in the bag that it comes in. All of the dresses come vaccume packed in its own package. Some stores will tell you that they ordered you a new one but in fact when you leave the store they will take the one off of the floor and put in back in the receiving room and then tell the receiver to call you on the date the sales associate gave you. They will tell you to pick up your mdse. as soon as it comes in you do not have to pick up your mdse. at that time some stores will tell you that if you don't pick it up they will send it back. They do not send back mdse. that has been paid for there is no where to send it back to if the mdse. is never picked up it goes in a box and sits in the store forever. They tell you that all sales are final but if your dress is still in the store they have to return your money to you because you have never taken it out of the store. and once you take it out of the store you have five days to return it. If the store gives you any problems ask them for the customer service number and don't even bother with the managers because they are told to tell you that all sales are final. and once you try on a dress the person that helps you is to sell you everything that you tried on because they have sales goals on every piece of mdse in that store. If they do not make commission they are paid 7.50 an hour. They are also told to call you all the time to come baack in to try on more dresses. I left this company because I was tired of not being up front with the customer. also the alterations dept. will up the prices on your alterations in order to make sales goals. so to all of those bridesmaids out there who are not sure if the wedding is going to happen wait until one month before the wedding to pick up your dress that way if the wedding is called off and the store still had your mdse. you can get your money back again make sure you call the home office because they will not do it at the store.