They have the WORST policy - I had a baby shower and I couldn't return much - 2 itmes in a year - give me a break - I had to go with my husband and my mom so they could return stuff for me - now they are over their limit - If it was on your registry - they shiuld have accepted the return! I will not buy anything from them that I may want to return, but it is very hard when you get gifts. Toys R Us is the same way - no receipt, no return.