"...but there should have been other measures taken to ensure that paying customers get to their destinations in a timely matter!"
Exactly what type of measures are you wanting them to come up with? Rent you a car, buy you bus tickets, call the Enterprise and have your family beamed home?

Your reasoning and your complaint are way off base.
I just do not understand why are complaining when you arrived home safely, albeit delayed.

By the way I would agree that you should get comped a small $$ amount because the Direct TV was not working but thats all you should get comped for.