Re: Please Listen to Me, T-Mobile
by twinsn3 - Posted Fri March 14, 2008 @ 12:49 PM
This reminds me of when I had Nextel and lost my phone. I had been grocery shopping, and apparently when I had bent over in the frozen food area the phone feel out of my pocket. Of course, I didn't know that at the time. As soon as I had gotten home and realized my phone was gone I had called my phone and and no answer, I called the store where I was and reported it being lost, then I immediatley called Nextel and had them turn it suspend the service. That way should I find it they could turn it back on for me but if it was actually lost we could take the next steps.
I am like the others, if you lost it why didn't you cancel or atleast suspend? I am not accusing you of anything because I would not anyone to accuse me. Things should have been handled differently. I know some companies do not like to tell you all of you options but sometimes you have to ask.
Good luck and I wish you the best with the matter.