I must be missing something here...the management told you to keep your children under control, you said they were, your server took over 40 mins to take your order, the kids did not get the tortillas you ordered plus a variety of other complaints...yet you still paid for the meal then went home and wrote this letter.

If my party had truly been treated as you stated yours were I would not have paid for the meals because management would be apologizing and trying to make things right.

It just seems you conveniently removed or left out eventsand left in only the parts that made you look like the wounded party.

How sad to think that your daughter was rewarded in some way from the local sheriff's department but you have no idea how to tell the complete truth.