I have to join in on this discussion. Here is my Sprint horror story.
I have been with Sprint for 1 year. We have a 3 line family plan. The 3rd line was just added, and ever since day one that line has given us nothing but problems. Whenever someone wants to dial the number, they have to dial it with a 1, and thats even including numbers within the same area code. Basically, everyone who calls it is getting charged long distance rates. We have called 7 times and spoken with numerous customer service agents about this problem. The only answer we had recieved was "We're sorry, we are not sure what the problem is, we will look into this further and call you back". Of course we never receive a call back. So this morning we called to address the problem again. The person we were talking to recommended we change the number and it might resolve the issue. So she puts us on hold and comes back to tell us she changed to number. We're thinking this is good news, but we were wrong. She accidentally changed the wrong number (my wifes) a number she has had for the last 8 years!! A number 200 people have!! Then she tells me sorry, and that she can't get the number back! Then they change the # on the phone they were supposed to from the beginning only to find it didn't resolve the problem!!!
Then I call back a couple hours later to inform them that we have finished moving into our new place( we just moved out of the city) and that we're not getting service on our phones from the new house. We told them we wanted to cancel our service because of all the problems we have had, and because we no longer get service on our phones. They tell us we have to fax proof of residence from our new home. I tell her to hold on, and I fax the info right then( I don't feel like being on hold for another half an hour if I have to call back). She looks at the address and says that according to their "service area map" that we should be getting coverage their. I tell her we obviously don't have service here or we wouldn't be having this conversation. She says "sorry, we don't guarantee service in the home"!!!!!
So basically we are stuck in a contract with 2 phones that don't work where we live,a phone that has to be dialed as long distance,and my wife just lost her number that she has had for 8 years and Sprint has basically just told us to bend over and take it. I am going to keep trying to get this resolved, and I will be contacting an Attorney. Please, if anyone has had a similar situation or knows of anyway we can be helped out it would be much appreciated. To anyone reading this who may be thinking about joining Sprint. Please save yourself the headache and stay as far away from them as you can.