Hey I would just like to say I couldn't agree more, and guess what I am an employee, i am one of the internet tech support guys that you call when your service is down. I seriously hate cox basically there cocks. They jsut plain have no customer support even though that is my job.THey make us tell customers to call someone else. Just remember the next time you call the tech you talk to is just trying to make a livng. He is saying what he is told to say so he doesnt loose his job. It isnt our falult that your internet isnt working. I know you need to voice your opinion but please send a letter or something, Most of us tech support people dont even have cx communications available in our area. were actaully located in North Dakota just trying to make a living, we do all we can if we do more than they allow we get ritten up andmaybe fired, they actually expect you to like us when all the allow us to say is call mcrosoft or call linksys, but we need to support our families too. just remember that the next time you call in, this isn directed to you but anyone that calls in, i just hope you can maybe you can understand.Some guy atually threatned my life toay while on the phone. When you or anyone else calls we are nice even though we just got a new asswhole torn itno us by the prev call, i take over 60 calls in a 7 hour shift and almost half of them i get bitched at and i have to blo it off and takethe next call. So please spread the word, send his to freinds and family who have cox,the peole i work with are al great people who work for a shit whole company.