$48 for a bra. Yikes. Women really do have it tough.

I guess it is the rare retailer that will accept used clothing back for an exchange or refund. Obviously the clothing is now trash. I have returned a few used items to LL Bean over the years, and they were accepted without question. The problems were of the material (pilling) or construction (seams) defective variety. But Bean is pretty much an exception when it comes to returns (or used to be - haven't bought there in a few years).

Your complaint would be valid if you could prove the product's design is defective. That may be hard to do. What if the geometry of some women's bodies is such that the bra works fine? Then the onus switches to the consumer. This would be like me choosing between low rise, mid rise and high rise briefs.

I think this is a tough case to prove. Fortunately, some female posters have offered suggestions to help make the bra work for you. I hope they help.