Re: melissa s.
by Melissa S. - Posted Mon April 21, 2008 @ 1:00 PM
Here's an article I found interesting, about how automated kiosks and checkouts effect customer service, and jobs.
I am a person that prefers "self-service" type dealies rather then having to ask for help. But it kind of bothers me that the only reason companies do it is because it allows them to downsize staff and save money... and not in the interest of making the experience better for their customers.
Maybe greed really does rule the world.