My roommate had our AT&T DSL and phone service in his name. It was a big deal apparently to put the account in my name, so I took over the payment and left the account in his name when he moved out. I called for information about the account, and when the customer service rep learned he was no longer living there, I was told a 7-day notice would be sent out and he'd have to call AT&T and give permission for me to call and put the account in his name.

He called, then I called to finalize, where I learned that I would be charged $10.00 for the name change on the account. OK, fine. I could live with that. Then I was told that I'd have no Internet service for 7 to 10 days. My ex-roommate was told it would take a day or two, but the customer service rep wanted to be sure I knew the truth. THIS IS TOTALLY INSANE. When asked why this is necessary, when nothing is changing but the name on the bill, I was told that the name change creates a "new contract for Internet service." This is the most ridiculous bullshit I've ever heard, and really bad business practice.

AT&T sucks it hard. I'll be giving Comcast a call...