Here in Kalamazoo, A majority of the local Subways are owned by Indian families who have very thick accents and are not able to fully understand what you say. They know how to give good "service", because they are trained robots. (Hi how are you, CHIPS AND DRINK!!!!, Thank you very much). But they what they fail to provide is hospitality, and going above and beyond for the guest to make them feel special and appreciated. I think that these people's command of English simply isnt good enough to go this far.

This lady could have very well been the owner of the franchise.

However, you got what you ordered, therefore there is no complaint. It would be like going to the grocery store, and buying a 1/2 gallon of milk, then realizing the gallon was on sale, then demanding another 1/2 gallon for the price difference.

The special was for a $5 FOOTLONG. Not a $2.50 6-inch. Therefore, you got what you ordered and nothing is owed, however they could have explained it to you.