Our family went to RainForest Cafe at the Towson Mall, in Maryland on May 8th, 2008 for our son's 3rd birthday. Our food and service were terrible. We notified our waitress that we were celebrating our son's 3rd birthday and she was like "oh". She failed to wish our son a happy birthday. We were further disappointed because we were expecting a small gift or desert like some restaurants do. Does your restaurant offer this? We ordered a 12 inch "Passport to Paradise" Pizza. It was one of the worst pizzas we have ever ate. It looked, smelled, and tasted like a Joe Corbi pizza made from a kit. It had a soft white crust and it has barely any cheese. It did not seem to have 4 different kinds of cheeses as stated on the menu. Second, we ordered a Mai Tai. It did not taste good to us. My girlfriend didn't even want to drink it. Our son forgot his "Spiderman" cards at the restaurant. We went back 30 minutes later to see if they had been found. Unfortunately we were unable to find them, the staff did not seem empathetic with our situation.

This was one of the most disappointing dining experiences we've had in a long time. Usually we would address these issues (food and drink quality) with a manager right away. But due to our son's birthday we neglected to do this. I hope that these issues would have been addressed in a fair manner. Based on the attitude of the staff we dealt with I am not 100% sure.

If these issues of food and service quality were resolved we feel it would be worth it to dine at the Rainforest Cafe in the future. Have you considered offering something to customer having birthdays? I think it would be great if you offered your wonderful chocolate brownie volcano sundae and warm birthday wishes with a paid entree on a verified birthday.

THIS IS MY BDAY GIFT TO YOUR SON, A MORE EFFECTIVE LETTER