I do hear you on this one. I have Verizon and I had to beg and plead the first time to get a faulty phone fixed. I'm not sure if we had to sign anything else because I have a phone under my mom's family plan. What I do know is now the Razor I got as a replacement has broken buttons and I know once I go in to get a new phone they will make me sign a lifetime commitment and pay too just to get a new one. I am trying to hold out with the two buttons but it gets annoying because I can't backspace on text messages and have to start over if I make a mistake. I hope they pull through with you guys. Maybe write to corporate??