I won't add to all the excellent comments made here but I would like to say it's kind of sad that the mother doesn't get it. She is blaming the phone company for something that is entirely her responsibility. I don't think she is even aware of that.

This is a case when the "Village" should not be expected to parent a child. It is the parent who should have been taking every precaution that this didn't occur and when it did it should be the party who disciplines the child.

Hopefully she will get it when she reads these responses.