I agree 100% with you. Give me excellent customer service and I will continuing renewing with you...give me bad customer service and I will start checking out the competition.

I am also disappointed that even with good care, many of these phones start experiencing problems before the warranty runs out. After several replacements under warranty, they finally acknowledged that this particular phone had "known issues". But then you are left high and dry after the year runs out BUT BEFORE YOUR NEW EVERY TWO takes effect. I have never gotten a phone wet or dropped it but still end up with lemons.

Maybe the phones don't really cost as low as $20 but there is NO WAY these phones are worth $200 either. Electronics have become "cheap" over the years, both in price and quality...but still you can find a digital cordless phone for $10 so a basic cell phone shouldn't cost that much more (and I did say BASIC so that at least you can get by until the New Every Two comes around).

It is a shame when Verizon would rather me take my $1200 a year phone service to another company rather than helping me out with a cheap replacement when their crappy phones start having problems.

I hope you get someone's attention at Verizon as it will eventually help all of us poor souls out!!