I have ATT as my cell phone carrier. I also had a internet tether connection thru my blackberry that worked fine, until I got a new computer. ATT could not get my tether to ever work. Of course ATT said it was my new computer. We spent over a month trying to fix the problem. All the while being billed!! Finally with no fix to my problem ATT talked me into getting a land line DSL connection. This also did not work for at least a month. I spent many, many, many hours on hold with ATT tech, billing, customer service, etc. Turns out the box they sent me was not programmed right. They once again said it was my computer. I paid for my own tech guy to come to my house. He got on the phone with ATT and fixed it. They were not going to credit my account, until my tech guy convinced them it was ATT fault. The only reason that worked, he actually has some ATT tech person ID number he gives when he called in. Otherwise they were going to charge me to send the equipment back and to fix.

My biggest bitch is the automated Customer Care Center. Doesn't even recognize your account number, transfers you to departments that cant see your account information or notes from the last ATT person you just talked to and then cant even access your account. I would have to repeat my problem EVERY SINGLE TRANSFER!! Even though they tell me they take notes and record the conversations. I have told them please rewind and listen. Obviously they do not ever listen because the customer service is still the same shit.

Also when you are late paying a bill, if you try to pay online at ATT website, YOU CANT! They disable payment options online if you are late! Talk about inefficient! Do they want your money or not??? So I had to call billing! And everyone hear knows how that went! I CANCELED instead.

For how much ATT charges and makes off all of us, you would think they would be better organized and actually have employees that give a shit. We know why they don't give a shit, ATT is bad a CORPORATION who treats the employees as bad as the customers!
I will be canceling my DSL and land line and will NEVER use ATT again. I would rather go without a phone or internet than give ATT one F***ING CENT!! Get your shit together. I will make sure I tell everyone NOT TO USE ATT or their affiliated companies.
BELLSOUTH
CINGULAR

Also I never actually choose ATT. I had cingular, and was very happy with them until I was switched to ATT. That is when the HELL BEGAN!