The first time I had the problem I had three phone numbers sharing minutes in the plan I had one of the phones an employee had and took when he was terminated. I suspended the service on that line and replaced the phone with the insurance. When I went to activate the replacement phone I asked for a new phone number for that phone. The number that was changed was for my other line that was used for my business. Realizing their mistake they tried to get my number back. They ended up changing the phone number 5 times over the corse of three days but could not bring the business phone number back there was no issue of non payment. The second time I had my number suspended while i was recuperating from an on the job injury and when talking with Customer Service they assured me all I had to do is call them and they would make it active again when i did they said that the number was terminated again no problem on unpaid account the other numbers worked fine I admit I left out some details but Sprint has responded and are aware of the facts and are working to correct