I too have ordered from Papa Johns for years until now. I ordered pizza and wings online and paid with my bank card. I never received the order! I called two hours after I ordered and the manager "John" was rude and called me a liar! I asked him waht I was lying about and he said in a very sarcastic voice "ohh I must be wrong". I called to complain and the operator for online support then tried to give me the run around. I finally got ahold of a regional managers voice mail. Ha! what a joke, the first thing he said in his message was "If you want to file a complaint, leave a detailed message". This must be an ongoing problem.