AT&T IS THE WORST COMPANY I HAVE EVER HAD "SERVICE" WITH. My new apartment was to have UVERSE installed on May 30th. The technician sat in his van for 4 hours before he decided to start installing. After he tried, he couldn't install the system, so he had to call 2 other technicians. After that, the 3 of them were not able to figure out the problem. Since it was Friday he told me that they would give me a call back on Monday or Tuesday to let us know if we could have UVERSE installed. Well, nobody ever called. Thus, I called on Wednesday. The REP I talked to had no clue what was going on with my account because the office that deals with my area was closed. Fine. But you would think that any REP looking at my account would be able to at least tell what was going on with it. So, I called back on Thursday and was told that UVERSE could not be installed in my apartment area. Fine. So, I set up DSL with all the bullshit charges that come along with it. I told the REP several times that I wanted a basic phone line because I would not be using the phone service, but the line just for Internet. After she told me what the monthly rate would be I asked her if that was with the basic phone line service--it wasn't. So, I told her again that I would not want the long distance plane because I WOULD NOT BE USING THE PHONE LINE. I was told that I would get my wireless box and accessories in on Friday in the mail and a tech would come by during the day to set up outside. I attempted to set up the DSL, but it didn't work, so I called on Tuesday to figure out why. The REP was actually nice this time, but couldn't figure out why my DSL would not work. So, she put a "trouble ticket" in and I was told that I would be called back the next day. I wasn't. so, I called back AT&T and they didn't know why the line hadn't been tested. So, they transfered me around and finally someone told me that the line should be working, but it wasn't. So, he told me that a technician could come out on Saturday, but there was no set time--he could show up in the morning or afternoon. He also told me that there would be a charge to my account up to $150 if there was nothing wrong with their network, but it was my computer for some reason. I was pretty pissed off. So, after cooling down I decided that I would just cancel the damn service. So, I tried calling back (7th time I think and 9 hours of phone calls later) and they told me that the department had closed. Seeing how I work, I don't get home until after 7pm everyday, but the office closes at 7pm (so much for 24/7 customer service). So, I had my fiancee' call and cancel (after trying to get her not to cancel) she was able to. However, the tech told us that we would have to send the equipment back and we would be charged for the line (that we didn't use b/c we needed it just for the Internet and the Internet never worked). So, I am waiting to see what bill these MORONS send me so I can call again and wait on the phone for hours until someone in some department will not have an answer for me. I have never called some company with so many departments, why is this calling process so badly put together? Why am I limited to 750 words for a complaint through their website? And part of that word limit includes the necessary information they need to process a request! Why is it when I send an e-mail there is an automated response that tells me to call their fricken "customer service" line? All of this is just about my Internet, I wont get started on my crappy cell phone (I even got cut off from talking to AT&T because I lost reception in my house!!). I can't wait until my cell phone contract expires. AT&T SUCKS!!!!!