Just a thought....here in central Ohio, most of the fast food places have a lot of employees who speak spanish as a primary language.

Big huge signs are at the drive thru saying "picture menus avaialablel at window"

To me, this sort of tolerance and accommadation speaks volumes, not just for the employees, but the customers.

i agree, it can be frustarting beyond words to encounter a language barrier, whether in person, or over the phone. However, we should never, ever, assume these folks are illegals.