Oh how I do not miss those poopy days lol. The difference in taking kids to anything Disney so young, and then taking them a few years later is phenomenal. At least for us it was.

It's a shame it worked out that way and I hope your health is good so you have another opportunity to be able to get away and all of you have fun again.

I haven't heard anyone disappointed in the Disney employees, only the opposite, but things can happen. They usually do everything they can to make a bad situation wonderful. They were always wonderful with my kids when we were in challenging situations. They don't like to call parents for every little thing, it would make parents a wreck so maybe they were trying to handle it on their own as much as possible so you could try to enjoy your time out.

Let us know if they respond. Good luck.