I think you did have some mishaps on your cruise, some caused by your children and some by the staff. I don't think this equates to a full refund however.

I agree with some posters that after the first couple of incidents in which your children paged you, the counselors may have been reluctant to page you again.

You daughter having an accident was unfortunate but it does happen. Perhaps they could have handled it a bit better but from what I could see about the counselor to child ratio, they seemed to be stretched a little thin.

How could the staff predict three potty accidents at the same time? Again, unfortunate and could have been handled better but it does happen in a daycare type setting as does pink eye.

The phones being out is again, something they can't predict. You could have gone down to the purser's desk to complain about the feces and then to the spa to book your massage but you chose to wait.

Cruise ships are like mini cities and problems and outages can occur.