Re: Disney Cruise Nightmare
by BarbaraT - Posted Tue June 17, 2008 @ 2:09 AM
While you may have some valid complaints in your letter, asking for a refund for your entire trip is absolutely ridiculous.
I have taken my children on a Disney cruise. The Kids Clubs, while certainly a step above *many* childcare programs I've seen, are still subject to the same sorts of problems that any other childcare program may have.
Such as: children taking time to adjust to the setting, children missing their parents and accidents.
Are you really upset that your daughter - left in a new environment with childcare providers she just met - missed you and wanted to see you? Come now. I would be heartbroken if my child wanted to see me and was told no by a childcare provider.
The staff paged you when your children requested you. I really can't consider that a bad thing. It's not as if you had to leave work or drive hundreds of miles; you were a short distance away on another part of the ship.
Maybe, as others have suggested, they didn't page you over the bathroom incident because you were so annoyed at having been paged previously.
Yes, it is a concern that your children came in contact with FECES (not feses). That is something that should have been addressed immediately with the childcare staff.
As to the problem with the phones - again you were on a contained, relatively small area. You can WALK over and TALK IN PERSON in a matter of minutes. Yes, it was an inconvenience, but hardly one worth a free cruise.
As to your other suggestions - good Lord. Individual counselors assigned to each child, an entire separate room for naps...now how is Disney supposed to pay for all that if they need to fork over refunds to everyone who suffered the inconvenience of 1/2 a massage?
Finally, I have to say that I am completely appalled at your complaint that you were "stuck" in your room during your son's nap. YES, I agree that Disney cruises are family friendly and certainly there is nothing wrong with parents spending some time alone together, but for pity's sake, couldn't you sit on your balcony and read a magazine while your toddler took what was probably a much-needed nap?
Look, I am a mom. I know - we give up everything for our kids. We are the ones making sure everyone else is having fun which means we don't always have a lot of fun ourselves. It gets better as they get older. But your youngest is THREE. Don't expect an adult vacation with a three year old in tow. Not even from Disney. That's just completely unrealistic.
Disney offers a lot of family-friendly entertainment, but not every kid is going to react positively to what they have to offer.
It sounds to me like you made all your vacation plans contingent on your kids being in the clubs and enjoying them and when that didn't happen, you just couldn't find a way to make the best of it.
Not Disney's fault. Not worth a refund.