I'm completely with this complaint
by Tom S. - Posted Sat June 21, 2008 @ 11:26 AM
Losing an order/ticket can happen, but refusing to refund money for an order that was not completed or even started is not acceptable. In such a situation, an apology and a prompt refund should have been the minimum the customer receives. Instead, it appears Jared encountered an employee copping an attitude.
I would have become upset had this happened to me, so I can understand why Jared reacted this way.