Russ K.,

Feedback is extremely important to any business.

However, it is best served HOT. I suggest, next time you have an issue that you share it with the Manager on the spot affording yourself the chance to get a do over and management the chance to make it right.

I'm with the other commentors regarding trying to fugure out where and how rudeness came into play.

In the meantime should you not hear back from the corporate office I might suggest you call that store and speak with the Manager during an off peak time.

Stop back and let us know what reaction your letter generates.

BillR.