I recently chose AT&T to transfer my boyfriend's phone line into my name and forward it to my new address. My boyfriend gave full permission, since I used the phone line mainly for business & personal use.
Being that the line was used for business, I asked that the phone line NOT be disconnected and a clean transfer would take place. The AT&T representative was very friendly (as they always are, but never get the job done.) The rep PROMISED me on the recorded conversation we had- that my phone number would NOT be disconnected.

A few hours later- it WAS DISCONNECTED. I went nearly 5 days without service, and when my personal customers attempted to dial my number they received the automated message that it had "been disconnected and is no longer in service."

This hurt my livelihood very badly. I am a single mother of 2 children and we lost approximately $1,000.00. (I only make about $1500 a month, so you can see how this really hurt us financially.)

The rep apologized but she also tried to accuse my boyfriend of "calling the AT&T center and asking that the phone be disconnected." He did not do this- I know this because I sat there right next to him that entire night. He never even picked up the phone to call anyone. So now, he is upset with AT&T for making up out right lies. (He is planning on ending his service with them as well and possibley seeking legal action- because there was no phone call made- hence there is no recorded conversation.

I still stuck it out with AT&T waiting for the next hurdle- my internet to be connected. After waiting approximately 2-3 weeks, I placed a call into the AT&T call center. The rep saw in the notes that I did indeed order internet, but apologized because she said: "I'm so sorry, but for some reason it didn't go through."

She agreed that I had been having: "very bad luck" with AT&T. I was very upset at this point- so I called the center again a few days later to ask to speak with a representative. I requested that a Manager contact me to further discuss the poor lack of service I had been given....

NO ONE EVER CALLED.

**I have switched to Time Warner cable. They came and switched my number, gave me internet and cable in under 20 minutes with NO INTERRUPTIONS.**

I called AT&T again this morning to follow up on my final bill of nearly $100- and I requested to speak to a manager. I am waiting to see if they are even going to have the decency to return the phone call.

Based on my experience with every thing action they have shown me- I won't hold my breath.

To be perfectly honest, I don't really expect AT&T to do anything. They have proven countless times now (all recorded) that they do not follow through with anything they say they are going to do.

The customer service is nice- but what is nice if they don't do anything they've been asked to provide?