It's not just Burger King. I went through the drive-thru at McDonalds in the Houston area and tried to order their new coffee drink. The person taking my order could not understand me and I had to pull through to the window to explain. I asked her if she spoke English and she couldn't even understand that question. I gave her a phone number of a local church that gives free English lessons and told her it was important for her to be able to speak English. But, she probably didn't even understand that. Hopefully, she'll call the church and get help. I was going to write to McDonalds and complain but it slipped my mind until I saw this Burger King forum.